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12 Month Warranty

Returns & Warranties

We are proud of the products we sell and we hope you have a great experience. If you believe a product you purchased from the Canon Store is defective, then you may have a right of return and/or other remedies under either our voluntary warranty (please refer below or to your Warranty Card) and/or the Consumer Guarantees under the Australian Consumer Law - see consumerlaw.gov.au

CANON MANUFACTURER’S WARRANTY FOR CONSUMER IMAGING PRODUCTS
(applies to purchases made on or after 20 July 2015)

This warranty applies to Canon consumer products (Products) that are purchased in Australia or New Zealand from Canon Australia Pty Ltd or Canon New Zealand Limited (Canon) or their respective authorised distributors, dealers or retailers.

Canon-branded products purchased from other sources (including ‘grey’, ‘parallel’ or ‘direct’ imports) are not covered by this warranty. These products may come with a different warranty offered by the retailer or relevant sales company based in another country.

You will need proof of purchase to make a warranty claim so please keep your receipt and warranty card safe. You can also register your product on our website as a record of your purchase.

Consumer Guarantees

You have rights under applicable Australia and New Zealand consumer laws.

For goods supplied in Australia only: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For goods supplied in New Zealand only: This warranty applies in addition to your rights under the Consumer Guarantees Act 1993. Further information on the Consumer Guarantees Act is available from Consumer Affairs.

Canon manufacturer’s warranty

In addition to your consumer rights, Canon offers the following manufacturer’s warranty:

  1. With normal use and service, during the Warranty Period stated below, Canon warrants the Products will be free from defects arising wholly or substantially from faulty parts, manufacture and workmanship:

    Product: purchased new and unused, or Canon-refurbished product (not second hand) Warranty Period (from date of purchase)
    Projector Products (excluding lamps) and standard accessories 36 months
    Projector Lamps 6 months
    Image Stabilizer binoculars 24 months
    IP/Network Video Cameras 24 months
    Interchangeable and fixed lens cameras 24 months
    Cinema EOS products 24 months
    Canon camera lens 24 months
    Digital Video Cameras 24 months
    PIXMA PRO Range 24 months
    All other consumer products and their standard Canon accessories 12 months
  2. Canon’s warranty does not cover:

    1. replacing consumables including print heads, drums, lamps, film, ink, toner and paper;
    2. rubber rollers in scanners; or
    3. any software included with the Products.
  3. Canon’s warranty does not apply where damage is caused by external factors including:

    1. normal wear and tear;
    2. damage caused outside Canon’s control such as accidents, vandalism or burglary;
    3. your negligent or improper use of the Products including failing to follow operating instructions;
    4. leaking batteries;
    5. liquid exposure (except water for waterproof Products) or infiltration of foreign particles;
    6. repairs or modification of the Products except by Canon, or its authorised service agents;
    7. using unsuitable ink or toner or other materials in the Products;
    8. using any accessories, supplies, parts or devices (including batteries, tapes/cards, lenses and flash attachments) not conforming to Canon’s specifications; or
    9. shipping or other transit.
  4. Subject to your rights under consumer law, Canon excludes all liability in respect of the Product for any loss that is not reasonably foreseeable from a failure of the Product, which may include liability for negligence, loss of tape/card, loss of images, loss of data, loss of expenditure associated with the Product, losses incurred while the product is being repaired and loss of enjoyment.
  5. This warranty is not transferrable.


MAKING A WARRANTY CLAIM

The process for making a claim may differ for some products. Please see the claims processes below.

Projectors (only those purchased in Australia)

To make a claim notify Canon as soon as possible by telephoning 1300 799 604 (Australia).

You may be asked to provide a written description of the problem, images or other relevant material. Remember, please have your proof of purchase ready. The service team will try to troubleshoot the problem with you first.

If your projector problem cannot be rectified over the phone, Canon will organise for it to be collected and a replacement model will be delivered to you upon receipt. Ownership of the faulty projector will pass to Canon upon receipt by Canon or its agents. Replacement projectors will be the same and/or equivalent projector model, subject to availability. The replacement model may be a new or refurbished ‘as new’ unit projector, determined at the discretion of Canon.

(please note – Canon will pay for courier costs to pick up any faulty units as identified by our customer care trouble shooting team, however costs for unmounting projectors and/or securely and safely packaging them for safe travel back to Canon is at the cost of the end user)

Document Scanners*, Faxes** and Micrographics (only those purchased in Australia)

* Does not apply to P Series Scanners
** Applies only to those models of laser faxes that can also be used as stand alone printers

To make a claim, notify Canon as soon as possible by telephoning Canon on 13 13 83 (Australia). You may be asked to provide a written description of the problem, images or other relevant material. The service team may try to troubleshoot the problem with you first. Remember, please have your proof of purchase ready.

If the warranty claim is accepted Canon will, at its cost, repair or replace any faulty parts or rectify any faulty workmanship.

Where the Product is located:

  1. within a 25km radius of a Canon Direct Service Centre:

    warranty repairs will be carried out on-site by Canon or Canon authorised service agents; and Canon will use its best endeavours to carry out such repairs by the end of the day after Canon receives notice of the warranty claim (except that this period shall not include weekends or public holidays).

  2. outside a 25km radius: a fee will be charged for provision of on site warranty services. 

All other products
To make a claim, notify Canon or our authorised service agents as soon as possible by telephoning Canon on 13 13 83 (Australia) or 0800 222 666 (New Zealand). You can also email Canon Australia by submitting an enquiry at: www.canon.com.au/en-AU/Personal/Support-Help You can email Canon New Zealand at: helpdesk@canon.co.nz Or see: canon.com.au/warranty (Australia) or canon.co.nz/warranty (New Zealand)

You may be asked to provide a written description of the problem, images or other relevant material. The service team may try to troubleshoot the problem with you first. Remember, please have your proof of purchase ready. If we need to examine the Product then, except as otherwise required by consumer law, you must pay for all packing, freight and insurance costs to ship the Product to Canon or its authorised service agent. 

If Canon accepts your warranty claim, we will, at our cost (and subject to your rights under consumer law) repair or replace any faulty parts or rectify any faulty workmanship, and return the Product to you.
If your warranty claim is not accepted, Canon or its authorised service agents may still be able to resolve your problem, where that service is charged at our standard rates (only with your prior approval).

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Features

  • Auto Duplex Print
  • Booklet Layout Printing
  • Print with New Media - TS9560
  • Printable Nail Stickers
  • 5 individual tanks
  • Redefined Inks
  • Borderless Prints - TS5160
  • Wireless Printing
  • SD Card Reader
  • Dual Paper Feeder
  • A3 Printing

The PIXMA HOME TS9560, your A3 craft printer.

Print Assist™
Get step-by-step tips to help you set up and connect to your printer with video tutorials, or use our handy 7 day a week helpline. Plus have extra peace of mind with Canon’s replacement promise.

The Ultimate Home Device for Craft Printing   
The TS9560 comes packed with a generous set of crafting features in a small and compact size, making it perfect to place in the home or office.

Go big. Print A3
Get creative and print lab-quality images or photos at home or in your workplace up to an impressive A3 size.

Print Booklets in Just a Few Clicks
Easily create two-page book spreads, pamphlets and catalogs by scanning your original document. The TS9560 will then automatically adjust your scan to fit an A4 or A3 template without using your PC. 

Get Creative with New Functions
Enjoy 45 newly added in-built patterned papers; optimal for paper crafters and avid scrapbookers. Within minutes you could be printing ready to use patterns straight from your printer.

Print Cards for any Occasion
This craft printer supports new card stock paper in a variety of sizes and thickness; making it perfect for card-making and scrapbooking. 

Style your Fingernails 
Change the colour of your nails every day. Simply pick a picture or illustration and print them on specialized nail paper to spruce up your look.  

Wireless Printing
Easily shift to Cableless Setup Mode at the touch of a single button which enables you to print from your devices without the use of a cable.

Not so Sticky Business
This printer supports printing on restickable 4” x 6” paper so you can decorate your walls and furniture again and again.

Get Quirky – Print your Own Magnets
Print your most cherished memories on magnetic paper to stick around the house and on your fridge.

Accessories

Specifications

General

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Barcode 4549290000000
Printing Resolution (Horizontal x Vertical) 4800 x 1200 dpi
Number of Nozzels Total 4,096 nozzles< /br>(PGBK 1,024 nozzles, BK/Y each 512 nozzles, C/M each 1,024 nozzles
Print Speed Documents: ESAT/Simplex:< /br>B&W: approx. 15.0 ipm, Colour: approx. 10.0 ipm
FPOT Ready/Simplex:< /br>B&W: approx. 8.0 ipm, Colour: approx. 10.0 ipm< /br>Photo: approx. 21 seconds (4”x6” borderless) [3]
Ink Type FINE Cartridge
Ink Tanks PGI-680BK
CLI-681M
CLI-681C
CLI-681Y
CLI-681BK
XL Ink Tanks PGI-680BKXL
PGI-680BKXXL
CLI-681XLM
CLI-681XXLM
CLI-681XLC
CLI-681XXLC
CLI-681XLY
CLI-681XXLY
CLI-681XLBK
CLI-681XXLBK
Ink Yield: Borderless 4”X6” photo PGI-680BK (1263)
CLI-681M (108)
CLI-681C (83)
CLI-681Y (99)
CLI-681BK (231)
PGI-680BKXL (3373)
PGI-680BKXXL (5500)
CLI-681XLM (225)
CLI-681XXLM (367)
CLI-681XLC (170)
CLI-681XXLC (282)
CLI-6
Ink Yield: A4 PGI-680BK (200)
CLI-681M (237)
CLI-681C (256)
CLI-681Y (257)
CLI-681BK (1451)
XL Ink Yield: A4 PGI-680BKXL (400)
PGI-680BKXXL (600)
CL-681XLM (474)
CL-681XXLM (760)
CL-681XLC (515)
CL-681XXLC (820)
CL-681XLY (514)
CL-681XXLY (824)
CL-681XLBK (3120)
CL-681XXLBK (6360)
Borderless Printing Top/Bottom/Right/Left margin: each 0mm [4]
(Supported Paper Size: A4, A3, LTR, LDR, 4"x6",5"x7",7"x10", 8"x10",10"x12", 12"x12"Card Size(91x55mm), Square (5"x5", 4"x4", 3.5"x3.5")
Bordered Printing Top margin: 3 mm, Bottom margin: 5 mm
Left/Right margin: each 3.4 mm (LTR/LGL: Left: 6.4 mm, Right: 6.3 mm)
Bordered Auto 2-sided printing:< /br>Top margin: 5 mm, Bottom margin: 5 mm< /br>Left/Right margin: 3.4 mm (LTR: Left: 6.4 mm, Right: 6.3 mm)< /br>(Supported Paper Size: A4, A5, B5, LTR, LGL, LDR, B4, A3, Envelopes(DL, COM10), Square (5"x5", 4"x4", 3.5"x3.5"), Card Size(91 x 55mm), 4"x6", 5"x7",7"x10", 8"x10", 10"x12", 12"x12"[Custom size] width 55mm - 304.8 mm, length 89mm - 676mm)
Auto Duplex Yes
Duplex Printing Yes
Paper Capacity Rear Tray:< /br>Plain Paper (LTR Size): Plain Paper =100< /br>Plain Paper (A4 Size):< /br>Plain Paper, Canon Red Label Superior(WOP111) = 100, Canon Oce Office Colour Paper(SAT213) = 80, * A3 size : Plain Paper = 50< /br>Cassette< /br>Plain Paper (LTR Siz
Paper Sizes Bordered: A4, A5, B5, LTR, LGL, LDR, B4, A3, Envelopes(DL, COM10), Square (5"x5", 4"x4", 3.5"x3.5"), Card Size(91 x 55mm), 4"x6", 5"x7",7"x10", 8"x10", 10"x12", 12"x12", [Custom size] width 55mm - 304.8 mm, length 89mm - 676mm< /br>Borderless: A4, A3, L
Paper Sizes 4 "x 6", 5" x 7", 8" x 10", 10" x 12", A5, A4, A3, B5, Card Size (91x55cm), Custom size (width 55mm – 215.9mm, length 89mm – 676mm), Envelope (DL, COM10), Legal, Letter, Square (5”x5”)*30
Supported Paper Weights Rear Tray:< /br>Plain Paper: 64-105 g/m2 , Canon specialty paper: max paper weight : approx. 300 g/m2 (Photo Paper Pro Platinum PT-101)< /br>Cassette:< /br>Plain Paper: 64-105 g/m2
Printing Area Width: Up to 298.0mm, Borderless: Up to 304.8mm
Supported Paper Types Rear Tray:< /br>Plain Paper, Photo Paper Pro Platinum (PT-101)
Photo Paper Pro Luster (LU-101)
High Resolution Paper (HR-101N)< /br>Photo Paper Plus Glossy II (PP-301)
Photo Paper Plus Semi-gloss (SG-201)
Photo Paper Glossy (GP-701)
Supported Paper Types: Other Rear Tray:< /br>T-Shirt Transfer, Envelope, Greeting Card (manufactured by Avery and RedRiverPaper), Cardstock, Magnetic Photo Paper(MG-101).Restickable Photo Paper(RP-101)< /br>Multi-purpose tray:< /br> Printable Nail Stickers (NL-101)< /br>For Auto 2-Si

Network

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Protocol TCP/IP
Wireless LAN Network Type IEEE802.11n/IEEE802.11g/IEEE802.11b
Frequency Band / Channel 2.4GHz, 1-13 [29]
Wireless LAN Range Indoor 50m (depending on the transmission speed and conditions)
Security WEP64/128bit, WPA-PSK(TKIP/AES),WPA2-PSK(TKIP/AES)
Wired LAN Network Type IEEE802.11n/IEEE802.11g/IEEE802.11b
Camera/Memory Card Printing Available for SD Cards
PC Interface Available - Hi-speed USB and Card Slot

Copier

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Speed Document: Color< /br> sFCOT/Simplex: approx. 19 sec., sESAT/Simplex: approx. 6.5ipm< /br>Document: ADF (Color)< /br> ESAT/Simplex: approx. 8.0ipm< /br>Document: ADF (Black)< /br> ESAT/Simplex: approx. 14.0ipm
Copy Resolution Image Quality: 3 positions (Draft, Standard, High)
Multiple Copy Max. 99 pages (black/colour)
Maximum Document Size A4/LTR
Special Copy Functions 9 positions, Auto intensity(AE copy)

Scanner

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Scanner Type Flatbed
Scanning Method CIS
Scanning resolution 1200 x 2400 dpi [6]
Scanning Bit Depth (Input/ Output) Grayscale; 16bit/8bit
Colour: RGB each 16bit/8bit
Maximum Document Size Flatbed: A4/LTR(216 x 297mm)< / br> ADF: A4/LTR/LGL

ScannerAutomatic Document Feeder

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Automatic Document Feeder Yes
Paper Size A4/LTR/LGL

PIXMA Cloud Link

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Bluetooth Available
Wi-Fi Available
For Smart Phone or Tablet Available
Google Cloud Print Available
Apple Air Print Available
Mopria Available
PIXMA Printing Solutions Available
PIXMA Inkjet/SELPHY app Available

General Features

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Interface High Speed USB (USB cable not included)
ADF/Manual Duplex Printing Paper Handling (Plain Paper: A4/LTR=20 sheet LGL=5 sheet
Paper Feed Rear Tray, front load cassette
LCD Screen LCD(4.3 inch/10.8 cm TFT color)
Duty Cycle 25,000 Sheet
Power Source AC 100-240V, 50/60Hz
Power Consumption Standby: approx. 2.0W, OFF: Approx. 0.3W, Copying (USB connection to PC): approx. 14W
Acoustic Noise Level Plain Paper(A4, B/W): Approx. 49.5 dB(A) [27]
Operating Environment Temperature: 15 - 30°C  Humidity: 10 - 80%RH (no dew condensation) [7]
Dimensions (W x D x H) Approx. 468 x 366 x 193 mm
Weight Approx. 9.7kg
Quiet Mode Available
general Some printer functions may not work unless full set of Canon Genuine inks are used. Some functions require an internet connection or WiFi – USB cable not included.
Ink Droplet Size *2: Ink droplets can be placed with a pitch of 1/4800 inch at minimum.
Print Speed *3: Document print speeds are the averages of ESAT (Word, Excel, PDF) in Office Category Test for the default simplex mode, ISO/IEC 24734. Photo print speed is based on the default setting using ISO/JIS-SCID N2 on Photo Paper Plus Glossy II and does not t
Print Speeds Document Print Speeds are averages of EAST in Office Test of the default simplex mode, ISO/IEC 24734, Print speed may vary depends on system configuration, interface software, document complexity, print mode, page, coverage, type of paper used etc
Print Speeds *3: Document print speeds are the averages of ESAT (Word, Excel, PDF) in Office Category Test for the default simplex mode, ISO/IEC 24734. Photo print speed is based on the default setting using ISO/JIS-SCID N2 on Photo Paper Plus Glossy II and does not take into account data processing time on host computer. Print speed may vary depending on system configuration, interface, software, document complexity, print mode, page coverage, type of paper used etc.
Ink Yield Declared yield value in accordance with ISO/IEC 24711. Values obtained by continuous printing. Ink yield may vary depending on texts/photo printed, applications software used, print mode, combination of the ink tank /ink cartridge size and type of paper.
Borderless Printing Paper types NOT supported for borderless printing are as follows: Envelope, High Resolution Paper, T-Shirt Transfer, Photo Stickers.
Copy Speed *10: Copy speeds are the average of sFCOT and sESAT, ISO/IEC 29183. Copy speeds (ADF) are ESAT of copy in sequence, ISO/IEC24735. Copy speed may vary depending on document complexity, copy mode, page coverage, type of paper used etc. and does not take
PC Interface *18: Image data taken by DCF (Ver.1.0/2.0) -compliant digital cameras, camcorders or camera phones and recorded in JPEG (Exif-compliant) format.
Scanning resolution *6: Optical resolution is a measure of maximum hardware sampling resolution, based on ISO 14473 standard.
Scanning Speed *8: The fastest speed in Hi-Speed USB on Windows PC. Transfer time to computer is not included.
Power Consumption *28: Copy:When copying ISO/JIS-SCID N2 (printed by inkjet printer) on A4 size plain paper using default settings. Specifications are subject to change without notice.
Acoustic Noise Level *27: Acoustic Noise is measured based on ISO7779 standard with default setting.
PIXMA Cloud Scan related applications on PIXMA Cloud Link is only available when genuine ink cartridges are in use
Copy Speeds Copy Speeds are the average of sFCOT and sESAT, ISO/IEC29183, Copy speed may vary depending on document complexity, copy mode, page coverage, type of paper used etc.. and does not take into account warming-up time.
Copy Speeds *10: Copy speeds are the average of sFCOT and sESAT, ISO/IEC 29183. Copy speeds (ADF) are ESAT of copy in sequence, ISO/IEC24735. Copy speed may vary depending on document complexity, copy mode, page coverage, type of paper used etc. and does not take into account warming up time.
Scanning Resolution Optical resolution is measure of maximum hardware sampling resolution, based on ISO 14473 standard.
Scanning Speeds *8: The fastest speed in Hi-Speed USB on Windows PC. Transfer time to computer is not included.
Frequency Band / Channel 1-11 in US, CND, LTN, BRA, TW and HK
Recommended Enviroment *24: The performance of the printer may be reduced under certain temperature and humidity conditions. *25: For the temperature and humidity conditions of papers such as photo paper, refer to the paper's packaging or the supplied instructions.
Printer Features Some printer functions may not work unless a full set of Genuine inks are used. Some functions require an internet connection or WiFi – USB cable not included.

What's included

  • Canon PIXMA Home TS9560 Black Printer
  • Black Ink Cartridge PGI-680 BK
  • Colour Ink Cartridge CLI-681 BK, C, M, Y
  • Power cord and Canon warranty card.
  • A-B USB cable to connect to computer not included
  • bvseo_sdk, p_sdk, 3.2.0
  • CLOUD, getContent, 272.18ms
  • REVIEWS, PRODUCT
  • bvseo-msg: HTTP status code of 404 was returned;

Compatibility & Support

Compatibility

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